Service Advisor

SERVICE ADVISOR JOB DESCRIPTION

The Opportunity

Due to planned expansion and continued business growth, Taylor’s Service Centres and Taylor’s Select Used Cars are now looking to recruit an additional Service Advisor to join their professional Customer Service Team.

Our Offer, Rewards, and Benefits:

• A competitive basic salary.
• Working within a professional, close-knit family and friendly working environment
• 42 hours per week. 08.00-17.30 Mon to Thu, 08.00 – 17.00 Fri.
• No weekends, and no Bank Holiday working.
• Ongoing training with possibilities of promotion
• 29 days annual leave (inc. bank holidays)
• Staff Uniform
• FREE Parking
• Employee Discounts

Our Service Advisors play an important role in providing customers with a personalised premium experience, as they come back to us time and time again for servicing, MOT and repairs. 

It is the Service Advisors job to show off their in-depth knowledge and expertise so that our customers have all the information they require when making decisions about the servicing and repair of their vehicle. 

Duties of a Taylor’s Service Advisor;

• To drive the business forward, by identifying and communicating sales opportunities and following company procedures within the service department with integrity and honesty.
• To maintain a high standard of professionalism within the working environment.
• Pre-booking customers in the diary
• To match and exceed monthly sales targets
• Processing of paperwork
• To create and provide quotations and estimates for service and repair work to customers vehicles.
• Keeping customers updated with the progress of their vehicle repairs.
• Coordinating and ensuring that customer vehicles will be ready at the agreed time.
• Respond positively to customer telephone enquiries regarding service and repairs.
• To plan and manage time effectively to ensure all tasks are achieved.
• Greet customers and visitors promptly, courteously and professionally.
• Develop and maintain professional working relationships with all customers, suppliers and dealership colleagues.
• Provide exceptional customer service, building relationships and ensuring all customers are dealt with efficiently and effectively.
• Have a positive sales approach to upselling company products.
• Be product aware of Jaguar Land Rover and other car brands

Required Skills and Experience

• A minimum of 2 years’ experience of working as a Service Advisor within a franchise or main car dealership.
• Must have a genuine interest in working within the Automotive industry.
• Mechanical knowledge advantageous.
• Trade knowledge and sales skills
• Motivated with a desire to enhance their knowledge
• Possess excellent communication skills including verbal and written
• Be a strong positive team player and be able to work independently.
• Strong organisation and prioritisation skills to schedule work effectively balancing the needs of the customer and the capacity of the workshop
• Customer focus
• Have 4 good GSCE’s including Maths and English (Grade A* to C or 9-4)

To have an honest sales and customer retention approach. We are looking for the right person to take pride in their role, drive the sales, increase the customer base whilst delivering excellent customer service at all times.

This is an exciting opportunity for a Service Advisor to take their career to the next stage and enjoy working for a company that truly values their staff.

If you are interested to learn more and would like to be part of this successful, expanding business then simply send us your details to recruitment@taylorscentres.co.uk and we’ll contact you.

Or for more information call us on 01371483070

WE LOOK FORWARD TO HEARING FROM YOU SOON.